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Privacy Policy

The version in the main language is the legally binding one: プライバシーポリシー

At a glance:

  • Personal information provided by customers is used exclusively for service delivery and communication.
  • Data submitted via contact forms is transferred to FormSubmit (USA).
  • Data is generally deleted after a 30-day retention period.
  • You have the right to request disclosure, correction, or deletion of your data at any time.

This Privacy Policy is effective as of 15 October 2026. Kilobyteivore合同会社 (hereinafter "the Company") prioritizes the protection of our customers' personal information and complies with the Act on the Protection of Personal Information (APPI) and other relevant Japanese laws, including the Telecommunications Business Act and the Consumer Contract Act.

1. Data Controller Information

The entity responsible for the management of personal information is as follows:

Company Name: Kilobyteivore合同会社
Director: 森 大輔
Capital: 500万円
Address: 〒530-0003 大阪市北区Kita-ku大阪府大阪市北区堂島2-14-8
Email: [email protected]
Phone: 06-4804-0117

2. Types of Data Collected and Methods of Acquisition

The Company acquires personal information through the following methods:

  • Contact Form: Name, email address, phone number, and the content of the inquiry.
  • Email and Phone: Contact details and order specifications provided during direct communication.
  • Service Execution: Shipping address (required for the return of original physical media).

To improve user experience, we use localStorage (key: klbt-consent) to store consent settings for 180 days. This is handled in accordance with our Cookies Policy.

3. Purpose of Use and Legal Basis

Collected personal information is used solely for the following purposes:

  • Providing price estimates and communicating regarding service provision.
  • Reporting progress and notifying completion of digitization work.
  • Arranging the return of original media.
  • Identity verification and billing processes based on legal requirements.

These processes are conducted based on the performance of a contract or the explicit consent of the user. For further details, please refer to Article 3 of the Terms and Conditions.

4. Third-Party Provision and International Data Transfer

As a general rule, the Company does not provide personal information to third parties without the user's consent. However, data transfer occurs with the following infrastructure providers:

Form Submission Service (International Transfer):
We use FormSubmit (formsubmit.co), based in the USA, to process our contact forms. Data entered into the form is transferred to the United States. While FormSubmit implements data protection measures, please be aware that US laws apply to this processing.

Hosting Provider:
The website is hosted by エックスサーバー株式会社 (〒530-0011 大阪府大阪市北区大深町4-20 グランフロント大阪 タワーA 32F).

5. Data Retention and Disposal

Personal information is retained only for the period necessary to achieve the purpose of use.

  • Inquiry Data: Generally deleted within 30 days after the inquiry is resolved.
  • Order History: Retained for the minimum period required for legal and tax accounting purposes.
  • Digital Backups: Temporary working copies are completely erased after a storage period of 30 days following the completion of the project.

6. User Rights and Request Procedures

Under the Act on the Protection of Personal Information, users have the following rights:

  • To request the disclosure, correction, addition, or deletion of their personal information.
  • To request the suspension of use or erasure of personal data.
  • To withdraw previously given consent.

Please send such requests to [email protected]. We will respond promptly after verifying your identity.

7. Complaints and Jurisdiction

If you have questions or complaints regarding our handling of personal information, please contact us first. If the issue remains unresolved, you may file a complaint with the following supervisory authority:

Personal Information Protection Commission (PPC)
〒105-0001 東京都港区虎ノ門二丁目2-3 虎ノ門アルセアタワー12階
https://www.ppc.go.jp

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the court governing Osaka-shi Kita-ku in the first instance.